Helpdesk included. Engineers on call.
Every appliance ships with Tier 1 helpdesk support. Add Tier 2 integration and development help whenever you need it, month to month.
Get Help
How to reach support
Start with the wiki for documentation and self-service answers. For anything else, open a ticket; Tier 2 customers can go straight to their engineer.
Support wiki
The user manual, installation guide, policy templates, release notes and troubleshooting articles.
support.lucien.com →
Helpdesk ticket
Open a ticket from the wiki or email the helpdesk address in your welcome packet. Tier 1 covers every customer.
Open a ticket →
Tier 2 escalation
Tier 2 customers work directly with a named Lucien engineer on integration and development requests.
Not on Tier 2 yet? Contact sales →FAQ
Support questions, answered
Yes. Every Lucien purchase includes Tier 1 helpdesk support and administrator access to the support wiki at support.lucien.com. There's no separate fee for it.
Tier 2 technical integration and development support is charged monthly. There is no annual commitment and no minimum term.
Yes, anytime. Many customers use Tier 2 during rollout and integration, then drop back to Tier 1 once things are stable. You can add it again later if a new project needs it.
The full user manual and installation guide live on the administrator support pages at support.lucien.com. A short version of the installation steps is also on this site's Installation page.
Deploy with certainty, scale without hesitation
Your AI investments deserve protection you can prove. Let us show you how Lucien delivers it.
