Customer resources
Already running Lucien? Everything your administrators need, from support contacts to the full user manual, starts here.
Support Contacts
Who to contact
Your administrator welcome packet lists your named contacts. If you can't find it, pick the line that matches your situation.
Something's not working, or I have a how-to questionHelpdesk (Tier 1) · included with every appliance
support.lucien.com →
I need engineering help with an integrationYour Tier 2 engineer · billed monthly, cancel anytime
Support tiers →
I want to buy, add Tier 2, or change my accountSales · info@lucien.com or the contact form
Contact sales →Support Wiki
Everything your administrators need, in one place
The support wiki at support.lucien.com is the home for documentation. Access is provided to your administrators when the appliance is delivered.
User manual
- The appliance
- Admin console at lucien.local
- Networking modes
- Certificate management
Policy templates
- HIPAA
- PCI DSS
- PII
- Writing custom rules
Release notes & fixes
- What changed in each release
- Known issues
- Step-by-step fixes
- Helpdesk FAQs
No wiki login handy? The installation guide and support plans are public.
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