Bought once. Installed by us. Owned by you.

Lucien is sold through our sales team and installed by our engineers. No seats, no meters, no self-serve checkout.

The Buying Process

Six steps from first call to protected network

Most customers go from first conversation to a protected network in a matter of weeks. Here's what happens, and who does what.

Contact Sales

You · 1 call

Reach out through the contact form or email. We scope your environment, user count, compliance needs and where the appliance should sit.

Purchase

You · 1–2 weeks

One-time purchase with an unlimited user license and no recurring platform fee. Tier 1 helpdesk is included; Tier 2 is an optional monthly add-on.

Shipping

Lucien · 3–5 days

The appliance ships directly to your colocation cage or on-premises data center, ready to rack.

Installation

Lucien · about 2 hours on site

A Lucien forward deployed engineer flies out and installs the appliance with your team: power, network, certificate and gateway.

Policies

Together · 1–2 sessions

We help you build and test your first policies (HIPAA, PCI, PII or custom), remotely or on-premises, so you're enforcing from day one.

Admin Access

Lucien · same day

Your administrators receive access to the Lucien support pages at support.lucien.com: the user manual, policy templates, release notes and support contacts.

Talk to sales →

What's Included

Everything you need, nothing you don't

Included with every purchase

Lucien appliance2U, yours outright
Unlimited user licenseNo per-seat fees
On-site installationBy a Lucien engineer, 2–4 hours
First policiesBuilt and tested with you
Tier 1 helpdesk supportIncluded
Administrator support pagesManual, templates, release notes

Optional add-on

Tier 2 support

Engineer-level integration and development help with SIEM, identity, network changes or custom policies.

Monthly · cancel anytime

Priced like infrastructure, not like a subscription

Scoped to your environment, bought once. No platform fee, no per-seat or per-token meter.